Surridgesport.com take your privacy very seriously and treat all your personal information as confidential.
Information about us
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is SDL Group Limited (we, our, us). We are registered in England and Wales under company number 1792430. Our registered office is at Britannia Centre, Bentley Wood Way, Network 65 Business Park, Burnley, Lancashire UK, BB11 5ST.
surridgesport.com & surridge.co.uk are an online trading entity of SDL Group Ltd.
When setting up an account, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details, when you are placing an order.
When commenting on our blog, you will be asked to provide your name and email address. We may also collect any information (e.g. your age) that you publish on our blog.
We may also collect information about you such as your name, address and contact details where you enter a competition or prize-draw we are operating.
We may obtain information about your usage of our site to help us develop and improve it further.
What do we use your information for?
We use your information for the following purposes:
- To serve website content to you
- To handle orders, deliver products, process payments and refunds and provide statements
- To communicate with you about your orders
- To update our records and generally maintain your account with us
- If you contact us, we may keep a record of that correspondence and your contact details
- For our statistical or survey purposes to improve our site and blog and our services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf
- To contact you by email, post, or telephone, to ask you for feedback and comments on our services
- If you consent, to notify you by email of Group products, promotions, competitions and special offers that may be of interest to you.
- Provide our blog to you and other users and to allow you to use and comment on our blog.
Disclosure of your information
We may disclose your information to members of our Group for the purposes listed above.
We will not disclose your information to any third party outside of the Group except under the following limited circumstances.
We may disclose your personal information to carefully selected service providers and agents who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.
From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide. If you consent, we or our agents, acting on our behalf, may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.
We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.
If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on our site.
Direct marketing and Newsletter
You may sign up to our Newsletter by ticking the appropriate box during registration, or separately on our Newsletter sign up page if you do not wish to establish an account yet. If you wish to unsubscribe from our Newsletter contact list, you should:
e-mail us at email@example.com with the word "unsubscribe" in the subject line.
click on "unsubscribe" at the bottom of the email
log into "My Account" on the website and edit your account details
Protecting your information
Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at firstname.lastname@example.org.
Third Party Services
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
What are cookies?
Cookies are small text files containing pieces of information that websites can store on your computer's hard disk. Cookies enable users to navigate around the website and (where appropriate) allow us to continually improve the website and make it more efficient to use on future visits.
We use two types of cookies on this website:
Session cookies are temporary cookies that remain on your machine only for as long as you are on the website and are deleted after each visit.
Persistent cookies which remain on your machine until expiry or deletion (many of these have automatic deletion dates). Persistent cookies may store your personal preferences, for example your language preferences on multi-lingual sites. They may also be used to record activity you may have previously completed, such as completing an online survey, so that you are not asked to complete the survey every time you use the site.
We use some 'strictly necessary' cookies within our online services. These are limited to those deemed essential to provide you with the services you have requested, for example "the shopping basket and checkout", and therefore must be allowed to continue with that service.
Collect anonymous information that will help us understand visitor browsing habits on our website; compile statistical reports on website activity, e.g. number of visitors and the pages they visit; in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.
We sometimes use third parties to assist us in the analysis of visits to and performance of our website, but no personal information is collected and no personal information is sent to the third parties for this purpose.
Changing your cookie settings
You can block any cookies from any website through your browser settings. For more specific information about how to do this and how to manage cookies to suit your preferences, including deleting those that have already been added to your computer, please visit www.aboutcookies.org.
Consent to cookies
If you continue to use this site without disabling cookies we will take that as your consent for us to place cookies on your computer. Please remember if you do disable cookies then some parts of our website may not work properly and you will not be able to use some of our services.